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Return And Refund Policy
Thanks for shopping at epolli.com.bd
If you are not entirely satisfied with your purchase, simply return!
Bought something online, but it’s not what you
expected it to be. Don’t worry; we’re here for you you have 2 days to return an
item from the date you received it. To be eligible for a return, your item must
be unused and in the same condition that you received it.
to return an item:
1. Send the item you wish to return along with all original packing materials and accessories
2. If available, attach the packing slip that came with the item
3. If you don’t have the original packing slip, you can sign in to your account, select the order and then print out an Easy Returns Receipt.
4. Unlike other companies, epolli.com.bd sister concern of grameenfriends & co. ltd. DOES NOT charge restocking or service fees when you return a product so rest easy knowing that when you want your money back - we give it all back.
In Case Of Pre-Payment:
Once we receive your item, we will inspect it and
notify you that we have received your returned item. We will immediately notify
you on the status of your refund after inspecting the item. If your return is
approved, we will initiate a refund to your credit card (or original method of
Once your return arrives at one of our warehouses, a
epolli.com.bd return specialist will inspect the shipment, normally within one
day and a credit will be applied to the payment method used on the original
Please Note: Some credit cards may take an additional 2-10 days for the credit to show on your account so allow as much as 14 days for the credit to be applied.
In Case Of Cash On Delivery (COD):
Simply inform the delivery executive of your decision to return the product on arrival. You are entitled to get a No Questions Asked (NQA) privilege as a valuable client. If the delivery executive refuses to respond accordingly simply take an extra effort to call the customer service hot line 01760101004
Any shipping cost related to
the cancellation or delivery of the merchandise will not be covered by NQA
Home delivery for outside Dhaka isn't available but you can collect the goods from your nearest SA Paribahan and Sundarban Courier offices.